📌 Important Booking Terms – Previous Tuning Declaration (Please Read Before Booking)
To help us deliver the best possible service and avoid unnecessary costs, please read the following terms carefully. By proceeding with your booking, you agree to these terms.
🔧 1. Disclosure of Previous Tuning
You are required to accurately state whether your vehicle has previously been tuned, remapped, or altered in any way from its factory ECU settings.
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If you know your vehicle has been tuned, you must declare this when booking.
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If you are unsure, please enter "Not Sure" when prompted.
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If you know your vehicle has already been tuned and are seeking a custom tune, please contact us before booking to discuss your vehicle’s setup and suitability. This helps us assess compatibility and avoid scheduling issues.
💬 2. On Arrival – Undisclosed Tuning
If the vehicle arrives and it has clearly been tuned previously but this was not disclosed during the booking process:
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We reserve the right to cancel or adjust the service based on vehicle condition and suitability.
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If you choose not to proceed with tuning after our assessment or initial dyno runs, a non-refundable fee of £150 will apply to cover the reserved dyno time, technician labor, and administration.
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This charge applies even if you were unsure at the time of booking or claimed the vehicle had not been tuned.
🚀 3. Proceeding With Retuning
If the vehicle has been tuned before and we determine that we can make improvements:
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We will proceed with a custom tune only with your agreement.
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In such cases, our standard tuning rate will apply as originally quoted.
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This includes all dyno time, diagnostics, adjustments, and final mapping.
⚠️ 4. Why This Policy Exists
Unfortunately, undisclosed prior tuning leads to wasted dyno time and technical complications that are not viable for our business. This policy ensures fair use of our resources and allows us to maintain high standards of service across all bookings.
✅ By placing a booking, you confirm that:
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You have read and understood these terms;
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You accept the £150 fee if your vehicle has been previously tuned and you choose not to proceed;
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You will contact us in advance if your vehicle has already been tuned and you are seeking a custom calibration.