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DC Remapping LTD – Booking Terms & Conditions

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1. Scope of Work

All services provided by DC Remapping LTD involve aftermarket software calibration tailored to the individual vehicle at the time of tuning. Results may vary depending on vehicle condition, software version, environmental conditions, and supporting hardware.

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2. Insurance Declaration

It is the sole responsibility of the customer to notify their motor insurance provider of any vehicle modifications carried out or requested, including ECU or gearbox software changes.
DC Remapping LTD accepts no liability for insurance invalidation, refusal of cover, increased premiums, or rejected claims.

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3. No Guarantee of Subjective Outcome

While we aim to achieve the best possible performance and drivability, no guarantee is given regarding subjective impressions such as “feel”, responsiveness, smoothness, or perceived performance increase.

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4. Dashboard Displays & Vehicle Indicators

Vehicle dashboard power, torque, or performance displays are derived estimates and may not reflect true engine output following custom ECU or gearbox calibration. These displays do not dynamically rescale and must not be relied upon as evidence of performance.

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5. Calibration Methodology

DC Remapping LTD uses proven, professional tuning methods, which may include managing torque control strategies within the ECU prior to gearbox software installation.
The order of ECU and gearbox calibration does not invalidate the service and does not constitute a defect.

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6. xHP Gearbox Software

Where xHP gearbox software is installed:

• Installation may be carried out using DC Remapping LTD authorised dealer account

• Customer devices or apps may not display the gearbox map as active, despite successful installation

• Dealer-installed xHP software remains fully functional regardless of app display status

• Removal or alteration of xHP software requires the vehicle to be physically present

DC Remapping LTD accepts no liability for third-party app behaviour or display limitations.

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7. Software Updates, Recalls & Data Loss

Manufacturer updates, recalls, dealer diagnostics, or ECU/TCU security updates may overwrite aftermarket software.
If software is removed or overwritten for any reason, reinstallation will be classed as a new service at full cost.

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8. Health Checks, Diagnostics & Time Estimates

Quoted time windows are estimates only. Actual time spent may vary depending on vehicle condition, diagnostics required, or processes such as DPF regeneration.

Diagnostics performed are limited to the scope required for the requested service and do not constitute a full mechanical inspection.
DC Remapping LTD is not responsible for identifying unrelated, hidden, or latent faults.

Shorter or longer appointment times do not indicate incomplete work.

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9. Road Testing & Mileage

The customer acknowledges and agrees that vehicle mileage may increase as a result of dyno testing, calibration, data logging, and authorised road testing.
Any mileage increase does not constitute misuse of the vehicle.

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10. Travel & Location

Customers choose to travel to DC Remapping LTD at their own discretion. Distance travelled does not form part of any refund, remedy, repeat performance, or compensation obligation.

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11. Rectification, Repeat Performance & Refunds

If a concern is raised following service:

• DC Remapping LTD must be given the opportunity to inspect the vehicle

• Any repeat performance or rectification requires the vehicle to be returned to our premises

Refunds (partial or full) will only be considered once all installed software is removed and the vehicle is returned to original stock.
No refunds will be issued while aftermarket software remains installed.

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12. No Third-Party Intervention

DC Remapping LTD does not permit third-party workshops to alter, remove, or verify our software on our behalf.
Doing so may void any entitlement to refund, repeat performance, or further support.

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13. Consumer Rights

Nothing in these terms affects your statutory consumer rights.
However, where a remedy is offered, it will be provided in a reasonable manner consistent with the nature of the service, including the requirement for the vehicle to be returned for inspection or reversal of work.

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14. Acceptance of Terms

By booking an appointment and/or proceeding with work, the customer confirms they have read, understood, and accepted these Booking Terms & Conditions in full, including the non-refundable deposit policy.

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15. Governing Law

These terms are governed by and interpreted in accordance with UK law.

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16. Vehicle Condition, Warranty & Responsibility

The customer is responsible for all past and future vehicle maintenance.
While diagnostics and checks are carried out where appropriate, not all faults can be identified.

Internal engine, turbocharger, clutch, and gearbox faults are unknown to us and are therefore assumed to be in good working order unless stated otherwise.

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It is the customer’s responsibility to present a vehicle in suitable condition.
If faults are discovered during assessment, DC Remapping LTD reserves the right to stop work and charge for time spent.
The customer is responsible for the cost of any component that fails during or after the tuning process.

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17. Presenting Your Vehicle for Dyno Tuning

Vehicles must arrive in a roadworthy condition unless otherwise agreed.

Requirements include:

• Tyres with a minimum of 1.6mm tread depth, correct pressures, and no damage

• No fluid leaks

• Secure bodywork and undertrays

• Vehicles must not be excessively lowered from factory specification without prior approval

Any tyre failure or damage during dyno tuning is the responsibility of the vehicle owner.

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18. Booking Deposits

Deposits are taken to secure your booking and cover preparation and reserved dyno time.
Deposits are non-refundable and will be forfeited if any of the following occur:

• Failure to attend the booking

• Arrival more than 15 minutes late

• Cancelling or moving the booking without sufficient notice

• Presenting a vehicle unfit for tuning or dyno testing

• Arriving with undisclosed modifications
   

Important – Previous Tuning Declaration

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19. Disclosure of Previous Tuning

You must accurately declare whether your vehicle has previously been tuned or modified from factory ECU settings.
If unsure, you must declare “Not Sure”.
If your vehicle has already been tuned and you are seeking a custom calibration, you must contact us before booking.

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20. On Arrival – Undisclosed Tuning

If the vehicle arrives and is found to have been previously tuned without disclosure:

• DC Remapping LTD reserves the right to cancel or amend the service

• If you choose not to proceed after assessment or initial dyno runs, a non-refundable £150 fee will apply

This applies even if you were unsure or believed the vehicle to be standard.

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21. Proceeding With Retuning

If prior tuning is identified and improvements can be made:

• Work will proceed only with your agreement

• The originally quoted tuning rate will apply

• This includes all dyno time, diagnostics, calibration, and final mapping

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Why This Policy Exists

Undisclosed prior tuning causes wasted dyno time and technical complications that are not viable for our business.
This policy ensures fair use of resources and allows us to maintain high service standards.

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✅ By placing a booking, you confirm that:

• You have read and understood these Booking Terms & Conditions

• You accept the non-refundable deposit policy

• You accept the £150 fee if undisclosed prior tuning is found and you choose not to proceed

• You will contact us in advance if your vehicle has already been tuned