Rescheduling / Cancellations
We understand that sometimes extraordinary circumstances are unavoidable, and you may need to change your schedule. We kindly ask that you give us a minimum of 72 hours’ notice to reschedule your appointment. If 72 hours’ notice is not given, unfortunately you will lose your deposit. This also applies to missed appointments or “no shows”.
To avoid any discrepancies, a request to reschedule or cancel your appointment must be given in writing, at least 72 hours prior to your appointment. Please send all cancellation notifications and rescheduling appointment requests to firstname.lastname@example.org.
Cancellations and “no shows” leave gaps in our schedule, which cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others.
We do not offer refunds on booking deposits; however, providing 72 hours’ notice is given, we can transfer your deposit to another appointment at a later date. If you decide to cancel your appointment and you do not wish to re-book for a later date, then unfortunately you will lose your booking deposit.